[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"problem-detail-error-start-app-the-service-claim-did-not-start":3},{"stack":4,"error":5,"seoName":6,"seoStack":7,"seo":8,"breadcrumb":10,"titlePrefix":17,"titleAccent":6,"lead":18,"facts":21,"why":36,"log":41,"fix":50,"engine":59,"related":63,"pitch":70},"compose","start-app-the-service-claim-did-not-start","App needs an external service account before it can start","Docker Compose",{"description":9},"Learn what causes App needs an external service account before it can start, how PanelAlpha Engine responds to it during deployment.",[11,14,16],{"label":12,"href":13},"App Installations","\u002Fapps",{"label":7,"href":15},"\u002Fapps\u002Fstacks\u002Fcompose",{"label":6},"",[19],{"text":20},"Error recorded 5 times in PanelAlpha Engine deploys on Docker Compose. The deploy log below is the recorded failure output.",[22,27,30,32],{"label":23,"value":24,"tone":25,"tooltip":26},"Type","Error","err","An error that occurred in the deployed application. It is not necessarily a PanelAlpha Engine error, but we keep working on improvements so you run into fewer of them.",{"label":28,"value":29},"Seen","5 times · 2 variants",{"label":31,"value":7},"Where",{"label":33,"value":34,"tooltip":35},"Status","Resolve Ready","Our team will look into this soon, verify the cause and try to fix it in an upcoming release.",{"heading":37,"body":38},"Why it happens",[39],{"text":40},"This app cannot run without an account or server at a third-party service (for example an API key, an OAuth app, a claim token or the address of a server it manages). Its recipe checks for those settings and stops the deploy when they are missing.",{"heading":42,"block":43},"What the log looks like",{"header":44,"lines":45},"Deploy log",[46],{"segments":47},[48],{"text":49},"Failed to start app: The service \u003Caccount>-claim did not start (exited with code 1), so the application was not started either. It printed: \u003Caccount>: \u003Caccount>.tv did not accept PLEX_CLAIM (claim tokens expire after 4 minutes and work once). Get a fresh one at https:\u002F\u002F\u003Caccount>.tv\u002Fclaim, update PLEX_CLAIM and redeploy. The full output is in the deploy log. | Deploy failed with custom environment variables — consider retrying without them to see whether they caused it.",{"heading":51,"steps":52,"block":56},"How to fix it",[53],[54],{"text":55},"Open the deploy log: the failed check names each variable to set and where to get its value. Create the account or key it asks for, add the variables to the project's environment variables, then redeploy.",{"header":57,"lines":58},"Fix by hand",[],{"heading":17,"body":60,"block":61},[],{"header":17,"lines":62},[],{"heading":64,"items":65},"Apps affected",[66],{"title":67,"badge":68,"tone":25,"href":69},"Pms Docker","5 occurrences","\u002Fapps\u002Fplexinc\u002Fpms-docker",{"heading":71,"body":72,"footNote":73,"docsLabel":74,"docsHref":75},"Try PanelAlpha Engine yourself.","The easiest way to turn your server into a safe, controlled environment for your AI agent. Deploy, manage and maintain any project from Claude Code, Cursor, Codex or any other MCP client. Open source under Apache 2.0, free to run.","Requires Ubuntu 24.04 or 26.04 · 2 GB RAM · 1 CPU","Read the documentation","https:\u002F\u002Fpanelalpha.com\u002Fdocs"]